Company News

Wanna board early? Start packing lightly

bagsIt’s happening on an airplane right now.  A traveler with a massive piece of carry-on luggage is wrestling with it in the aisle – positioning it for the big lift to the overhead bin.  Meanwhile the following passengers are left waiting in line to watch this feat of strength and engineering before they can get to their seat.  It’s this scenario that has pushed American Airline to announce a new boarding policy this week that allows passengers with one carry-on item that fits under the seats to board planes earlier than others who require overhead bins.   AA tested the new boarding process earlier this year at a number of airports around the country and it has proven to improve on-time performance, while being easier and more enjoyable for passengers.

Here’s some more travel news you can use:

  • The results of the annual J.D. Power & Associates study on airline satisfaction were recently published, revealing that JetBlue and Alaska Airlines have once topped the industry rankings.  (Not surprising considering they have the friendliest re-booking policies in the industry.)  This is the eighth consecutive year that JetBlue has ranked as the top low-cost carrier.  Meanwhile, Alaska Airlines was named the top network carrier for the sixth straight year.  Surprisingly,  the 2013 survey also found that passengers are the happiest they’ve been in seven years with domestic airlines in general.  Really?
  • According to preliminary data from the U.S. Department of Transportation, for the third consecutive year Delta Air Lines beat out all other U.S. airlines in checked baggage and reservation change fees.  Out of a total of more than $6 billion in fees collected by all reporting U.S. airlines, Delta took home more than $1.6 billion.
  • An American Airlines flight from L.A. to New York had to make an emergency stop in Kansas City because a passenger had to let her inner Whitney Houston out.  Here’s a rather humorous video of the passenger being removed from the flight because she wouldn’t stop singing, “I will always love you.”  Even when the cops were hauling her off, she belted out the tune.  Feel free to sing along.