Yapta was recently featured in an article published by The Company Dime; a piece comparing various price assurance tools in the corporate travel market. We were lucky enough to have a couple of clients speak on our behalf, here’s what they had to say.
Community Health Systems (CHS), one of our FareIQ users through reseller partner Carlson Wagonlit Travel (CWT), talked about the value in sharing data internally. Corporate Travel Services Director, Tamara Laurinas said “I have a department I report to for all travel savings, I just hooked them up with the dashboard. They see what I see.” The company’s annual air spend is around $9 million and year to date, they have saved $143,000 using FareIQ for price assurance. “To me it’s like found money,” Laurinas said. CHS is now considering RoomIQ for hotel savings as well.
Another client through CWT, Pearson (an education products company) uses FareIQ and RoomIQ to get total trip savings. Travel Manager, Mitchell Stern called the analytics “tremendous” and “comprehensive.” Stern says that he examines the timing and rate of conversions and by reviewing data on room and fare types purchased, he can also check on traveler behavior. Pearson has saved about $200,000 this year on air spend “without actually doing anything.” Stern says that Yapta has even been able to find airfares that beat their negotiated rates. For hotel, Pearson has been able to save $125,000 through RoomIQ.
Both Stern and Laurinas stated the importance of minimal traveler inconvenience. For CHS, airfare changes occur only during the 24-hour void window (when no change fees apply for most tickets). Laurinas says “also, if they can’t get the same exact seats, we don’t touch the record.” Stern talked about there being too much “stress” in changing flights or hotel properties. “It creates anxiety and it’s not worth what we anticipate to be the savings,” he said. “We have had zero complaints, zero lost seats and zero customer service issues.”
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