Resources & FAQ

Frequently Asked Questions

What are FareIQ and RoomIQ?

Yapta’s FareIQ and RoomIQ Intelligent Price Tracking solutions dynamically monitor price drops on ticketed airfare from the day of purchase through the day of departure, and hotel rooms from booking until 24 hours prior to check-in. FareIQ and RoomIQ send instant alerts when savings opportunities are significant enough to rebook.

Is there any integration effort to use FareIQ or RoomIQ?

FareIQ and RoomIQ do not require any new software or changes to software tools you may currently be using. FareIQ and RoomIQ integrate directly to the GDS using PCCs and PNR queues.

How long does it take to start using FareIQ and RoomIQ?

We can generally get your company and your TMC up and running with FareIQ and/or RoomIQ in one or two weeks. Actual activation of the service is completed in a matter of hours.

With which global distribution systems do FareIQ and RoomIQ work?

Currently, FareIQ works with Sabre and Apollo. RoomIQ works with Sabre. We will be adding support for all GDSs soon.

How do FareIQ and RoomIQ get access to my travelers’ itineraries?

You or your TMC places PNRs on a GDS queue specifically designated for FareIQ and RoomIQ. FareIQ and RoomIQ continually monitor this queue and automatically import any queued PNRs for price tracking.

How does Yapta protect my travelers’ information?

The FareIQ and RoomIQ system is completely secure, and receives only the information necessary for price checking. Yapta never imports or stores credit card information or PII such as traveler name, date of birth or address, unless specifically requested by you.

What sort of configuration options do I have for FareIQ and RoomIQ?

FareIQ and RoomIQ are configurable to your company’s travel policies, with options such as savings notification thresholds, designated notification recipient(s), TMC access, refundable vs. nonrefundable and private fare vs. public airfare search parameters, preferred/negotiated hotel rate search parameters, assigned values for hotel amenities such as internet, parking and breakfast, and more.

How frequently do FareIQ and RoomIQ perform price checks?

By analyzing price fluctuation patterns in relation to itinerary characteristics, FareIQ algorithms determine how frequently price checks need to be performed, rather than simply checking at pre-defined times of the day. RoomIQ dynamically checks prices at set intervals once the booking is pulled in.

How am I informed about price savings opportunities?

The FareIQ and RoomIQ system alerts in three ways. First, a savings alert email is sent to designated recipients (e.g., the corporate travel manager and/or the agent at the TMC). Second, the system writes a remark to the PNR with the details of the savings, and places the PNR on a savings queue to enable the agent to quickly and efficiently rebook. Third, a notification is displayed within the FareIQ and RoomIQ 24/7 web-based portal.

Who rebooks our tickets and hotel rooms?

You or your TMC continue to maintain control of all itineraries, including rebookings. Yapta’s role is to identify savings opportunities that meet your company’s savings parameters.

Are travelers’ itineraries changed?

No. FareIQ identifies price drops on identical itineraries, allowing travelers to maintain the same carrier, travel dates, departure times, seat classes and preferences. RoomIQ sends alerts for savings on comparable room types at the same hotel, and shows any amenity differences.

Do FareIQ and RoomIQ track negotiated rates?

Yes, Yapta tracks negotiated rates to ensure that you are gaining the best price advantages. RoomIQ does not alert to prices that aren’t relevant to corporate travelers, such as non-refundable, AAA or senior rates.

Does Yapta track international itineraries?

Yes, FareIQ currently supports international travel, including that flown on international carriers, booked in the U.S. using U.S. dollars. RoomIQ also monitors international hotel bookings, calculating all savings opportunities in U.S. dollars as well showing the lower rates in the local currency.

With FareIQ, do I receive money back when a ticket is rebooked at a lower fare?

FareIQ-alerted savings are typically received in the form of refunds (for fully refundable tickets) or credits with the airline for future travel. FareIQ also checks prices during the void window (the 24-hour period following booking and ticketing), when nonrefundable tickets can be canceled without a penalty.

How does Yapta charge for its services?

For FareIQ, Yapta’s compensation is based either on performance, usually in the form of a percentage of the savings you achieve, or transaction pricing. The RoomIQ service is charged per booking tracked. For customers who choose to use both FareIQ and RoomIQ, Yapta offers a bundled-product discount.

Is Yapta a competitor of my travel management company?

No, Yapta is not a TMC. We do not book or rebook tickets or hotel rooms. Your existing TMC retains full control over your bookings.

Are FareIQ or RoomIQ redundant to my TMC’s booking tools?

No. Our service works in conjunction with your TMC’s tools, and connects seamlessly with any travel management workflow or mid-office solution.

How long has Yapta been in business?

Yapta has been delivering airfare price assurance for travelers since 2007. FareIQ Intelligent Price Tracking technology was launched in 2012 to bring savings to the corporate travel market, and RoomIQ was launched for the corporate market in 2014.

FareIQ overview