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Senior Software Engineer

Senior Systems Engineer (DevOps)

Senior Account Manager

Yapta is seeking an experienced Senior Software Engineer, excited by the convergence of technology and travel. As part of an agile development team, you will be building the infrastructure for the FareIQ and RoomIQ price tracking assurance platforms – solutions utilized by some of the biggest travel brands in the world.

You have a drive to learn and investigate new technologies and are relentlessly focused on the customer experience.

You have a strong desire to work on a small, focused team where each individual has a lot of ownership and where each individual can make a big impact.

You should be passionate about start-up opportunities, have a demonstrable track record of success delivering new features and products and thrive in a fast moving environment. And you want to have fun doing it!

Key Responsibilities
  • Design and develop efficient, scalable and reliable Enterprise SaaS solutions for use by some of the largest Travel brands.
  • Work with program managers to understand and map business requirements into technical designs and implementations.
  • Make kick ass software!
Requirements
  • 5+ years of professional engineering experience, including strong experience with core language and technologies such as Python, Java, MySQL, redis, django, docker, and more!
  • Strong experience with relational databases technologies and/or NoSQL implementations (MongoDB, Dynamo, etc).
  • Knowledge of standards-based REST service design
  • Strong CS fundamentals including OO Design, data structures, multi-threaded/concurrent programming and algorithms.
  • Experience building scalable, performant, and reliable distributed systems for enterprise grade online systems.
  • Strong customer focus, sense of ownership and desire to get things done!

Yapta is seeking an experienced Senior Systems Engineer (DevOps), excited by the convergence of technology and travel. As part of an agile development team, you will be building, automating and managing the infrastructure for the FareIQ price tracking assurance platform – a solution utilized by some of the biggest travel brands in the world.

You have a drive to learn and investigate new technologies and are relentlessly focused on the customer experience.

You have a strong desire to work on a small team where each member has a lot of ownership and where each individual can make a big impact.

You should be passionate about start-up opportunities, have a demonstrable track record of success delivering new features and products and thrive in a fast moving environment. And you want to have fun doing it!

Key Responsibilities
  • Design and develop efficient, scalable and reliable Enterprise SaaS solutions for use by some of the largest Travel brands.
  • Collaborate with other operations and engineering teammates to deliver scalable, robust, and high-performance systems.
  • Automate deployment, provisioning and monitoring tasks.
  • Provide 24/7 support as needed for tier 1/2 support issues.
  • Ship high quality code in an agile development environment.
  • Architect infrastructure, processes and approaches.
  • Lead and Mentor other DevOps staff
  • Support Corporate IT needs
  • Work with program management to understand and map business requirements into technical designs and solutions.
Requirements
  • B.S. in Computer Science or related field.
  • 5+ years experience building and managing scalable infrastructure, software or distributed systems for enterprise-grade online services.
  • Expert-level experience with Amazon Web Services infrastructure, automation and networking.
  • Significant experience architecting and implementing configuration management solutions with Puppet, Chef, SaltStack or similar tools.
  • Experience implementing and improving Continuous Delivery concepts
  • Strong coding skills in languages such as Python or Java
  • Strong Linux system administration experience
  • Strong experience with relational database technologies (MySQL, Postgres) and/or NoSQL implementations
  • Solid understanding of IP networking technologies, including firewalls, switching, DNS etc. in both virtual (AWS) and physical environments.
  • Must be able to work effectively in a fast paced, data driven, Agile development environment.
  • Strong customer focus, sense of ownership, urgency, and drive.
  • Prior experience with travel technology and systems a plus.

Yapta’s groundbreaking solutions – FareIQ & RoomIQ – are Intelligent Price Tracking for corporate travel. FareIQ & RoomIQ dynamically monitor price variations on ticketed airfare and on booked hotel, sending instant alerts when savings are significant enough to rebook. The Yapta for Business suite of products provides Corporate Travel Managers complete visibility, history and reporting on ticketed/booked itineraries, savings opportunities, rebookings and realized savings. By doing so, Corporate Travel Managers are able to capitalize on airfare and hotel price volatility and to get more out of their existing T&E budgets and to provide enhanced service to their corporate travelers.

The Senior Account Manager will be a position of key importance as Yapta continues to grow and expand its client base. This role will be responsible for providing support to other members of the Account Management department; managing a portfolio of corporate clients; developing strategic relationships with those clients and helping to shape associated value-add services based on client size.  The Senior Account Manager will also need to show period-over-period revenue growth, long-term profitability & client retention.

The ideal candidate is an independent worker who can thrive in a fast-paced technology start-up environment, where priorities may change from one day to the next.  Successful candidates will also have a background in corporate travel and account management where duties included client retention, portfolio management and contributions which resulted in higher gross margin profits. Finally, successful candidates will have strong customer service & account management skills as well as data analysis skills.

Responsibilities
  • The primary responsibility of the Senior Account Manager is to optimize the realized savings the Yapta suite of products provides and to reinforce the value of the Yapta partnership.
  • The Senior Account Manager will be action oriented with good attention to detail as well as the ability to focus on the big picture.
  • The Senior Account Manager may be involved with the client during the sales/pre-sales process, as well as from implementation to launch and through the life of their Yapta partnership. They are the voice of the client, the advocate on product and service needs and must exhibit an in-depth knowledge of Yapta products and offerings.
  • The Senior Account Manager must be able to develop long-term relationships, ensure high customer satisfaction and loyalty, and engage the customer in our shared objective of success.
Skills/Competencies Required
  • Flexibility and adaptability in a fast changing, rapidly growing start-up environment
  • Ability to communicate clearly, concisely and persuasively, both verbally and in writing
  • Natural customer service & support approach to work.
  • Working knowledge of Apollo, Sabre, and/or Amadeus GDS
  • Ability to build & maintain internal and external relationships
  • Excellent time management, organizational and multi-tasking skills.
  • Superb problem solving skills and can-do attitude.
  • Develop client portfolio, growth plan and transaction based forecasts
  • Assist in sales, pre-sales and consulting services activities
  • Willingness to be flexible and work analytically, across departments, in a problem-solving environment.
  • Ability to interpret information gathered and develop and present (orally and in writing) sound business conclusions
  • Ability to effectively manage and ensure timely delivery for client based projects
  • Familiarity with MS Office (Word, Excel PowerPoint)
Experience

10+ years of experience in corporate travel with an emphasis on account management/customer-facing roles.  Experience within a technology development organization a plus.