Careers at Yapta

Yapta, Inc.

Yapta means confidence in travel

Working at Yapta means confidence in the leadership, the products and in yourself. We are a team of self-starting, collaborative individuals who know and understand the importance of work/life balance.

Yapta team members contribute every day in 5 major ways:

Behave with integrity, honesty, and trust
Have fun and be flexible

Be accountable for results

Be passionate, energetic, and motivated to deliver

Collaborate and communicate within and across teams

Healthcare

100% paid healthcare through a trusted provider. Whatever your medical needs are, Yapta has you covered (including dental and vision). 


Culture

Social events to celebrate holidays (bring your pumpkin carving, gingerbread house making A-game), sporting events or just a reason to have a “Bacon Friday.”


Commuting

Monthly commuting allowance is provided to all employees. If you bus, drive, ferry, bike or swim, we’ll work out the transportation coverage you need.


Paid Time Off

25 days (5 weeks, say what?!) of PTO + 10 paid holidays. Vacation time results in employees returning with a refreshed mind.


Creature Comforts

Fully-stocked kitchen, complete with almost every snack you could possibly imagine. No hangry employees in our office!


Fitness

Fitness and health are crucial to having happy and driven employees. A discounted gym membership is available to all employees. 

Interested in Joining the Team?

Take a look at the open positions below for more information.

Engineering Team

Sr Software Development Engineer (Seattle)

Yapta is one of the worlds most comprehensive B2B companies for fare transparency and cost saving. Our mission is simple, to save people money. We analyze billions of actions a month, saving money while you sleep and are growing at a rapid pace, we have grown 400% in the last 4 years!! We are highly profitable and financed by some of the best investors. The more you dig into the details of Yapta, the more intrigued you will become. Our team is fast paced, focused, family oriented and fun. While we have ping pong, beers and snacks avail, our real mission is fast iterations of highly thought out software.

Yapta provides automated services for corporate travel agents to save money by tracking prices on airline tickets and hotels by sending alerts to travelers when prices drop. We are guided by industry experts and know what its like to hover over the “buy” button, or to wait to see if you can save money.

We are seeking Senior Software Engineer, excited by the convergence of technology and travel. As part of an agile development team, you will be building the infrastructure for the FareIQ and RoomIQ price tracking optimization platforms – solutions utilized by some of the biggest travel brands in the world.

How you’ll succeed on the team:

  • You’re passionate about travel and our customers, and understand how your code impacts the goals of the business
  • You’re a great developer, but want to learn from others to continually improve
  • You excel in small, focused teams where all are contributing to a common goal
  • You can take loose requirements, seek out clarification, and make it happen
  • You can be your own QA team, producing quality code the first time around
  • You thrive and contribute to a positive work environment, where thoughts and suggestions are freely shared
  • You know when to call it ‘good enough’ and ship, and when to put in the extra time to polish

This position is based in Pioneer Square in Downtown Seattle. Candidates must be eligible to work in the US

What we’re looking for:

  • 6+ years of professional engineering experience
  • Experience with languages and frameworks such as Python, Java, C#, SQL, Django, and Spring MVC
  • Experience building and designing microservices or service oriented architecture
  • Experience with cloud infrastructure and technology (AWS RDS, DynamoDB, Ansible, etc.)
  • Experience building scalable, performant, and reliable distributed systems
  • Experience integrating with Global Distribution Systems (GDS) technologies not required, but a strong plus.

Why us?

  • Yapta is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
  • Competitive compensation and benefits package, including medical, dental, and vision insurance
  • 5 weeks of PTO and 10 paid holidays (7 weeks)
  • Optional WFH Wednesdays
  • 401k
  • Stock options
  • Commuter benefits
  • Stocked fridges, coffee, soda, and snacks
  • Regular team activities, including happy hours, Mariners games, ping pong tournaments, etc.

Apply for this role

Sales Team

Enterprise Senior Sales Executive (Seattle)

Yapta’s groundbreaking solutions – FareIQ & RoomIQ – are Intelligent Price Tracking for corporate travel. FareIQ & RoomIQ dynamically monitor price variations on ticketed airfare and on booked hotel, sending instant alerts when savings are significant enough to rebook. The Yapta for Business suite of products provides Corporate Travel Managers complete visibility, history and reporting on ticketed/booked itineraries, savings opportunities, rebookings and realized savings. By doing so, Corporate Travel Managers are able to capitalize on airfare and hotel price volatility and to get more out of their existing T&E budgets and to provide enhanced service to their corporate travelers.

Yapta is looking for an extraordinary, self-motivated Enterprise Senior Sales Executive to focus on new customer acquisition and drive sales of the Yapta for Business suite of products within a defined national territory. This passionate individual will target corporate travel departments, evangelizing the ROI potential of a solution that is funded through a shared savings model. Yapta gets paid when the customer saves money. Our solution has become the new standard of corporate travel, and we are leading the way.

Responsibilities:

  • Clearly and effectively articulate compelling value propositions and solutions for our full suite of applications which meet client requirements, beat the competition and achieve Yapta’s targets. Be comfortable selling in person, on a conference call or using screen share technology
  • Manage complex sales-cycles. Create and own a pipeline of opportunities through closure including building an action plan and laying out goals, strategies, tactics and timelines. Use Salesforce to manage pipeline
  • Represent our suite of products in the external marketplace (media, conferences, events etc.)
  • Develop relationships with Travel Management Company (TMC) account managers to increase channel partnerships

Requirements:

  • 8+ years of enterprise software sales experience
  • Demonstrated experience in consultative, enterprise-wide solution selling including ability to predict, build and present innovative and creative product offerings to targeted prospects including senior executives and technology teams.
  • Excellent negotiation and consultation skills including ability to overcome objections and close complex, large-scale deals, both directly and working in collaboration with key channel partners. You are relentless and know how to get to the decision-maker. You know how to listen, ask questions, solve problems, and close.
  • Demonstrated new business sales expertise with proven results
  • History of consistently exceeding sales plan goals over the last 5 years
  • Demonstrated ability to work remotely and independently
  • Strong computer skills, Salesforce, Microsoft Word, PowerPoint and Excel
  • Flexibility to support travel (25%-40%).
  • Knowledge of the travel industry and corporate travel management is preferred

Benefits:

  • Competitive compensation and benefits package, including medical, dental, and vision insurance
  • 5 weeks of PTO
  • 401k
  • Stock options
  • Commuter benefits
  • Optional WFH Wednesdays
  • Stocked fridges, coffee, soda, and snacks
  • Regular team activities, including happy hours, Mariners games, ping pong tournaments, etc.

Compensation is competitive, including salary plus uncapped commission.

Apply for this role

Enterprise Senior Sales Executive (Chicago)

Yapta’s groundbreaking solutions – FareIQ & RoomIQ – are Intelligent Price Tracking for corporate travel. FareIQ & RoomIQ dynamically monitor price variations on ticketed airfare and on booked hotel, sending instant alerts when savings are significant enough to rebook. The Yapta for Business suite of products provides Corporate Travel Managers complete visibility, history and reporting on ticketed/booked itineraries, savings opportunities, rebookings and realized savings. By doing so, Corporate Travel Managers are able to capitalize on airfare and hotel price volatility and to get more out of their existing T&E budgets and to provide enhanced service to their corporate travelers.

Yapta is looking for an extraordinary, self-motivated Enterprise Senior Sales Executive to focus on new customer acquisition and drive sales of the Yapta for Business suite of products within a defined national territory. This passionate individual will target corporate travel departments, evangelizing the ROI potential of a solution that is funded through a shared savings model. Yapta gets paid when the customer saves money. Our solution has become the new standard of corporate travel, and we are leading the way.

Responsibilities:

  • Clearly and effectively articulate compelling value propositions and solutions for our full suite of applications which meet client requirements, beat the competition and achieve Yapta’s targets. Be comfortable selling in person, on a conference call or using screen share technology
  • Manage complex sales-cycles. Create and own a pipeline of opportunities through closure including building an action plan and laying out goals, strategies, tactics and timelines. Use Salesforce to manage pipeline
  • Represent our suite of products in the external marketplace (media, conferences, events etc.)
  • Develop relationships with Travel Management Company (TMC) account managers to increase channel partnerships

Requirements:

  • 8+ years of enterprise software sales experience
  • Demonstrated experience in consultative, enterprise-wide solution selling including ability to predict, build and present innovative and creative product offerings to targeted prospects including senior executives and technology teams.
  • Excellent negotiation and consultation skills including ability to overcome objections and close complex, large-scale deals, both directly and working in collaboration with key channel partners. You are relentless and know how to get to the decision-maker. You know how to listen, ask questions, solve problems, and close.
  • Demonstrated new business sales expertise with proven results
  • History of consistently exceeding sales plan goals over the last 5 years
  • Demonstrated ability to work remotely and independently
  • Strong computer skills, Salesforce, Microsoft Word, PowerPoint and Excel
  • Flexibility to support travel (25%-40%).
  • Knowledge of the travel industry and corporate travel management is preferred

Benefits:

  • Competitive compensation and benefits package, including medical, dental, and vision insurance
  • 5 weeks of PTO
  • 401k
  • Stock options
  • Commuter benefits
  • Optional WFH Wednesdays
  • Stocked fridges, coffee, soda, and snacks
  • Regular team activities, including happy hours, Mariners games, ping pong tournaments, etc.

Compensation is competitive, including salary plus uncapped commission.

Apply for this role

Enterprise Senior Sales Executive (New York)

Yapta’s groundbreaking solutions – FareIQ & RoomIQ – are Intelligent Price Tracking for corporate travel. FareIQ & RoomIQ dynamically monitor price variations on ticketed airfare and on booked hotel, sending instant alerts when savings are significant enough to rebook. The Yapta for Business suite of products provides Corporate Travel Managers complete visibility, history and reporting on ticketed/booked itineraries, savings opportunities, rebookings and realized savings. By doing so, Corporate Travel Managers are able to capitalize on airfare and hotel price volatility and to get more out of their existing T&E budgets and to provide enhanced service to their corporate travelers.

Yapta is looking for an extraordinary, self-motivated Enterprise Senior Sales Executive to focus on new customer acquisition and drive sales of the Yapta for Business suite of products within a defined national territory. This passionate individual will target corporate travel departments, evangelizing the ROI potential of a solution that is funded through a shared savings model. Yapta gets paid when the customer saves money. Our solution has become the new standard of corporate travel, and we are leading the way.

Responsibilities:

Clearly and effectively articulate compelling value propositions and solutions for our full suite of applications which meet client requirements, beat the competition and achieve Yapta’s targets. Be comfortable selling in person, on a conference call or using screen share technology
Manage complex sales-cycles. Create and own a pipeline of opportunities through closure including building an action plan and laying out goals, strategies, tactics and timelines. Use Salesforce to manage pipeline
Represent our suite of products in the external marketplace (media, conferences, events etc.)
Develop relationships with Travel Management Company (TMC) account managers to increase channel partnerships

Responsibilities:

  • Clearly and effectively articulate compelling value propositions and solutions for our full suite of applications which meet client requirements, beat the competition and achieve Yapta’s targets. Be comfortable selling in person, on a conference call or using screen share technology
  • Manage complex sales-cycles. Create and own a pipeline of opportunities through closure including building an action plan and laying out goals, strategies, tactics and timelines. Use Salesforce to manage pipeline
  • Represent our suite of products in the external marketplace (media, conferences, events etc.)
  • Develop relationships with Travel Management Company (TMC) account managers to increase channel partnerships

Requirements:

  • 8+ years of enterprise software sales experience
  • Demonstrated experience in consultative, enterprise-wide solution selling including ability to predict, build and present innovative and creative product offerings to targeted prospects including senior executives and technology teams.
  • Excellent negotiation and consultation skills including ability to overcome objections and close complex, large-scale deals, both directly and working in collaboration with key channel partners. You are relentless and know how to get to the decision-maker. You know how to listen, ask questions, solve problems, and close.
  • Demonstrated new business sales expertise with proven results
  • History of consistently exceeding sales plan goals over the last 5 years
  • Demonstrated ability to work remotely and independently
  • Strong computer skills, Salesforce, Microsoft Word, PowerPoint and Excel
  • Flexibility to support travel (25%-40%).
  • Knowledge of the travel industry and corporate travel management is preferred

Benefits:

  • Competitive compensation and benefits package, including medical, dental, and vision insurance
  • 5 weeks of PTO
  • 401k
  • Stock options
  • Commuter benefits
  • Optional WFH Wednesdays
  • Stocked fridges, coffee, soda, and snacks
  • Regular team activities, including happy hours, Mariners games, ping pong tournaments, etc.

Compensation is competitive, including salary plus uncapped commission.

Apply for this role

Enterprise Senior Sales Executive (Los Angeles)

Yapta’s groundbreaking solutions – FareIQ & RoomIQ – are Intelligent Price Tracking for corporate travel. FareIQ & RoomIQ dynamically monitor price variations on ticketed airfare and on booked hotel, sending instant alerts when savings are significant enough to rebook. The Yapta for Business suite of products provides Corporate Travel Managers complete visibility, history and reporting on ticketed/booked itineraries, savings opportunities, rebookings and realized savings. By doing so, Corporate Travel Managers are able to capitalize on airfare and hotel price volatility and to get more out of their existing T&E budgets and to provide enhanced service to their corporate travelers.

Yapta is looking for an extraordinary, self-motivated Enterprise Senior Sales Executive to focus on new customer acquisition and drive sales of the Yapta for Business suite of products within a defined national territory. This passionate individual will target corporate travel departments, evangelizing the ROI potential of a solution that is funded through a shared savings model. Yapta gets paid when the customer saves money. Our solution has become the new standard of corporate travel, and we are leading the way.

Responsibilities:

Clearly and effectively articulate compelling value propositions and solutions for our full suite of applications which meet client requirements, beat the competition and achieve Yapta’s targets. Be comfortable selling in person, on a conference call or using screen share technology
Manage complex sales-cycles. Create and own a pipeline of opportunities through closure including building an action plan and laying out goals, strategies, tactics and timelines. Use Salesforce to manage pipeline
Represent our suite of products in the external marketplace (media, conferences, events etc.)
Develop relationships with Travel Management Company (TMC) account managers to increase channel partnerships

Responsibilities:

  • Clearly and effectively articulate compelling value propositions and solutions for our full suite of applications which meet client requirements, beat the competition and achieve Yapta’s targets. Be comfortable selling in person, on a conference call or using screen share technology
  • Manage complex sales-cycles. Create and own a pipeline of opportunities through closure including building an action plan and laying out goals, strategies, tactics and timelines. Use Salesforce to manage pipeline
  • Represent our suite of products in the external marketplace (media, conferences, events etc.)
  • Develop relationships with Travel Management Company (TMC) account managers to increase channel partnerships

Requirements:

  • 8+ years of enterprise software sales experience
  • Demonstrated experience in consultative, enterprise-wide solution selling including ability to predict, build and present innovative and creative product offerings to targeted prospects including senior executives and technology teams.
  • Excellent negotiation and consultation skills including ability to overcome objections and close complex, large-scale deals, both directly and working in collaboration with key channel partners. You are relentless and know how to get to the decision-maker. You know how to listen, ask questions, solve problems, and close.
  • Demonstrated new business sales expertise with proven results
  • History of consistently exceeding sales plan goals over the last 5 years
  • Demonstrated ability to work remotely and independently
  • Strong computer skills, Salesforce, Microsoft Word, PowerPoint and Excel
  • Flexibility to support travel (25%-40%).
  • Knowledge of the travel industry and corporate travel management is preferred

Benefits:

  • Competitive compensation and benefits package, including medical, dental, and vision insurance
  • 5 weeks of PTO
  • 401k
  • Stock options
  • Commuter benefits
  • Optional WFH Wednesdays
  • Stocked fridges, coffee, soda, and snacks
  • Regular team activities, including happy hours, Mariners games, ping pong tournaments, etc.

Compensation is competitive, including salary plus uncapped commission.

Apply for this role

Enterprise Senior Sales Executive (Dallas)

Yapta’s groundbreaking solutions – FareIQ & RoomIQ – are Intelligent Price Tracking for corporate travel. FareIQ & RoomIQ dynamically monitor price variations on ticketed airfare and on booked hotel, sending instant alerts when savings are significant enough to rebook. The Yapta for Business suite of products provides Corporate Travel Managers complete visibility, history and reporting on ticketed/booked itineraries, savings opportunities, rebookings and realized savings. By doing so, Corporate Travel Managers are able to capitalize on airfare and hotel price volatility and to get more out of their existing T&E budgets and to provide enhanced service to their corporate travelers.

Yapta is looking for an extraordinary, self-motivated Enterprise Senior Sales Executive to focus on new customer acquisition and drive sales of the Yapta for Business suite of products within a defined national territory. This passionate individual will target corporate travel departments, evangelizing the ROI potential of a solution that is funded through a shared savings model. Yapta gets paid when the customer saves money. Our solution has become the new standard of corporate travel, and we are leading the way.

Responsibilities:

Clearly and effectively articulate compelling value propositions and solutions for our full suite of applications which meet client requirements, beat the competition and achieve Yapta’s targets. Be comfortable selling in person, on a conference call or using screen share technology
Manage complex sales-cycles. Create and own a pipeline of opportunities through closure including building an action plan and laying out goals, strategies, tactics and timelines. Use Salesforce to manage pipeline
Represent our suite of products in the external marketplace (media, conferences, events etc.)
Develop relationships with Travel Management Company (TMC) account managers to increase channel partnerships

Responsibilities:

  • Clearly and effectively articulate compelling value propositions and solutions for our full suite of applications which meet client requirements, beat the competition and achieve Yapta’s targets. Be comfortable selling in person, on a conference call or using screen share technology
  • Manage complex sales-cycles. Create and own a pipeline of opportunities through closure including building an action plan and laying out goals, strategies, tactics and timelines. Use Salesforce to manage pipeline
  • Represent our suite of products in the external marketplace (media, conferences, events etc.)
  • Develop relationships with Travel Management Company (TMC) account managers to increase channel partnerships

Requirements:

  • 8+ years of enterprise software sales experience
  • Demonstrated experience in consultative, enterprise-wide solution selling including ability to predict, build and present innovative and creative product offerings to targeted prospects including senior executives and technology teams.
  • Excellent negotiation and consultation skills including ability to overcome objections and close complex, large-scale deals, both directly and working in collaboration with key channel partners. You are relentless and know how to get to the decision-maker. You know how to listen, ask questions, solve problems, and close.
  • Demonstrated new business sales expertise with proven results
  • History of consistently exceeding sales plan goals over the last 5 years
  • Demonstrated ability to work remotely and independently
  • Strong computer skills, Salesforce, Microsoft Word, PowerPoint and Excel
  • Flexibility to support travel (25%-40%).
  • Knowledge of the travel industry and corporate travel management is preferred

Benefits:

  • Competitive compensation and benefits package, including medical, dental, and vision insurance
  • 5 weeks of PTO
  • 401k
  • Stock options
  • Commuter benefits
  • Optional WFH Wednesdays
  • Stocked fridges, coffee, soda, and snacks
  • Regular team activities, including happy hours, Mariners games, ping pong tournaments, etc.

Compensation is competitive, including salary plus uncapped commission.

Apply for this role

Account Development Representative (Seattle)

Yapta is the leading B2B company for Corporate Travel savings management. Our mission is simple, to save people money on their corporate travel. We are guided by industry experts, financed by leading investors, are highly profitable and grew at over 400% in the last 4 years.

We are looking for a self-motivated Account Development Representative (ADR) to focus on new customer acquisition. As an integral part of the sales team, your personal challenge is to focus on executing sales campaigns and selling initiatives in support of our Enterprise Sales Representatives. Your efforts will target corporate travel departments and evangelize the ROI of our solution which has become the new standard for corporate travel expense management.

This is an excellent growth opportunity – with the undisputed leader in the industry – for someone who is motivated by personal and professional growth, along with uncapped earning potential.

We will provide product and industry training.

Responsibilities:

  • Develop a broad and deep knowledge of the Yapta for Business suite of products and become a resource for information on competitor products and industry advancements.
  • Clearly and effectively articulate Yapta’s compelling value propositions and solutions to meet client requirements.
  • Demonstrate Yapta products using screen-share technology.
  • Develop and manage a pipeline of qualified sales leads – following up on inbound leads (Website, Online events, Tradeshows, 3rd Party Vendors, Social Media) and deferred opportunities, and prospecting potential customers through outbound cold calls and emails. Average 60+ inbound/outbound calls (touch points) per day.
  • Support Sales and Marketing initiatives by maximizing attendance at Yapta events and participating in tradeshows, conferences and roadshows as necessary.
  • Manage and maintain sales assets and resources including presentations, collateral and pipeline activity tools. Record prospect information into CRM database (Salesforce.com)
  • Interface frequently with other departments including but not limited to Sales, Marketing, Client Services/Account Management and Executive Leadership Teams

Requirements:

  • You have a Bachelor’s degree or equivalent experience 
  • You have 2+ years of successful software sales experience
  • You are a relentless hunter and problem solver focused on winning new business.
  • You know how to listen carefully, qualify mercilessly and create and develop prospect interest in the Yapta solution set.
  • You know how to build, nurture and own relationships.
  • You are a student of Sales – always looking to improve your skills.
  • You are highly motivated, have a strong work ethic, and are service oriented.
  • You are a natural at time-management tackling multiple projects and assignments simultaneously, able to thrive in a fast-paced environment with a strong sense-of-urgency and excellence.
  • You possess outstanding business acumen and an appropriate degree of analytical and financial skills.
  • You have an eye towards continuous professional improvement and can evolve your skills and value-add in support of Yapta’s future, business growth.
  • BONUS:
    • You have knowledge of the travel industry and corporate travel management
    • You have Salesforce.com and Outreach experience

Why Us?:

  • We are proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We believe that the key to building stellar products is a diverse, collaborative environment where everyone feels empowered to make their voice heard.
  • Fun, collaborative environment located in Pioneer Square in Downtown Seattle
  • Competitive compensation including salary plus uncapped commission
  • Robust benefits package including stock options, 401k, 5 weeks of PTO, 10 paid holidays, group healthcare, local gym subsidy, and commuter benefits
  • Optional WFH Wednesdays
  • Stocked fridges, coffee, soda, and snacks
  • Regular team activities including happy hours, Mariners games, and ping pong tournaments.

Apply for this role

Client Services Team

Senior Account Manager (Seattle)

Yapta’s groundbreaking solutions – FareIQ & RoomIQ – are Intelligent Price Tracking for corporate travel. FareIQ & RoomIQ dynamically monitor price variations on ticketed airfare and on booked hotel, sending instant alerts when savings are significant enough to rebook. The Yapta for Business suite of products provides Corporate Travel Managers complete visibility, history and reporting on ticketed/booked itineraries, savings opportunities, rebookings and realized savings. By doing so, Corporate Travel Managers are able to capitalize on airfare and hotel price volatility and to get more out of their existing T&E budgets and to provide enhanced service to their corporate travelers.

The Senior Account Manager will be a position of key importance as Yapta continues to grow and expand its client base. This role will be responsible for providing support to other members of the Account Management department; managing a portfolio of corporate clients; developing strategic relationships with those clients and helping to shape associated value-add services based on client size. The Senior Account Manager will also need to show period-over-period revenue growth, long-term profitability & client retention.

The ideal candidate is an independent worker who can thrive in a fast-paced technology start-up environment, where priorities may change from one day to the next. Successful candidates will also have a background in corporate travel and account management where duties included client retention, portfolio management and contributions which resulted in higher gross margin profits. Finally, successful candidates will have strong customer service & account management skills as well as data analysis skills.

Responsibilities:

  • The primary responsibility of the Senior Account Manager is to optimize the realized savings the Yapta suite of products provides and to reinforce the value of the Yapta partnership.
  • The Senior Account Manager will be action oriented with good attention to detail as well as the ability to focus on the big picture.
  • The Senior Account Manager may be involved with the client during the sales/pre-sales process, as well as from implementation to launch and through the life of their Yapta partnership. They are the voice of the client, the advocate on product and service needs and must exhibit an in-depth knowledge of Yapta products and offerings.
  • The Senior Account Manager must be able to develop long-term relationships, ensure high customer satisfaction and loyalty, and engage the customer in our shared objective of success.

Skills/Competencies Required:

  • Flexibility and adaptability in a fast changing, rapidly growing start-up environment
  • Ability to communicate clearly, concisely and persuasively, both verbally and in writing
  • Natural customer service & support approach to work
  • Working knowledge of Apollo, Sabre, and/or Amadeus GDS
  • Ability to build & maintain internal and external relationships
  • Excellent time management, organizational and multi-tasking skills
  • Superb problem solving skills and can-do attitude
  • Develop client portfolio, growth plan and transaction based forecasts
  • Assist in sales, pre-sales and consulting services activities
  • Willingness to be flexible and work analytically, across departments, in a problem-solving environment
  • Ability to interpret information gathered and develop and present (orally and in writing) sound business conclusions
  • Ability to effectively manage and ensure timely delivery for client based projects
  • Familiarity with MS Office (Word, Excel PowerPoint)

Experience

  • 10+ years of experience in corporate travel with an emphasis on account management/customer-facing roles. Experience within a technology development organization a plus.

Apply for this role

Technical Support Analyst (Seattle)

Yapta’s groundbreaking solutions – FareIQ & RoomIQ – are Intelligent Price Tracking for corporate travel. FareIQ & RoomIQ dynamically monitor price variations on ticketed airfare and on booked hotel, sending instant alerts when savings are significant enough to rebook. The Yapta for Business suite of products provides Corporate Travel Managers complete visibility, history and reporting on ticketed/booked itineraries, savings opportunities, rebookings and realized savings. By doing so, Corporate Travel Managers are able to capitalize on airfare and hotel price volatility and to get more out of their existing T&E budgets and to provide enhanced service to their corporate travelers.

The Technical Support Analyst will be a position of key importance as Yapta continues to grow and expand its client base. This role will be responsible for providing support to other members of the Account Management department as well as to other departments at Yapta; acting as the GDS subject matter expert within the team, conducting troubleshooting investigations both in and outside of the GDS, providing format help and general GDS expertise to Product/Engineering/QA in the development and testing of new features and functionality, helping to create and refine scalable processes to more effectively and efficiently support internal and external Yapta clients.

The ideal candidate is an independent worker who can thrive in a fast-paced technology start-up environment, where priorities may change from one day to the next.  Successful candidates will also have a background in corporate travel, solid multi-GDS expertise, the ability to think critically and analytically and experience in a customer-facing technical support role.

Responsibilities:

  • The primary responsibility of the Technical Support Analyst is to manage external and internal routine to moderate issue reports.
  • The Technical Support Analyst will be pro-active and action oriented, able to make recommendations for departmental improvement.
  • May be involved with the client directly and will need to exhibit a strong knowledge of the Yapta products and offerings
  • Must be able to prioritize tasks based on severity and scope of issue and coordinate escalated support from other Yapta departments as needed
  • Assists in identifying the root cause for site impairments and outages
  • Researches, documents, and escalates customer issues to Product and Development teams in cases where issues cannot be immediately resolved
  • May assist in testing of new products and features
  • Needs understanding of Agency Operations; Mid-Office, Back-Office and Travel Reporting
  • Customer support experience in an agency, technical support or web support environment
  • Outstanding Customer Service skills and a strong commitment to serve internal and external customers
  • Other duties as assigned

Skills/Competencies Required:

  • Flexibility and adaptability in a fast changing, rapidly growing start-up environment
  • Ability to communicate clearly, concisely and persuasively, both verbally and in writing
  • Natural customer service & support approach to work
  • Working knowledge of Apollo, Sabre, Amadeus – Galileo/Worldspan are a bonus
  • Ability to build & maintain internal and external relationships
  • Excellent time management, organizational and multi-tasking skills
  • Superb problem solving skills and can-do attitude
  • Ability to develop and refine processes based on explicit and implicit need
  • Willingness to be flexible and work analytically, across departments, in a problem-solving environment
  • Ability to interpret information gathered and develop and present (orally and in writing) sound business conclusions
  • Ability to effectively manage and ensure timely delivery for client based projects
  • Familiarity with MS Office (Word, Excel PowerPoint)

Experience

  • 7+ years of experience in corporate travel with an emphasis on customer-facing technical support and service.
  • Experience within a technology development organization a plus.

Apply for this role

Yapta does not accept unsolicited resumes from any source other than directly from candidates – thank you for respecting our policy.